Advice grounded in what we can deliver and run

See it in use: Programs running on M4 today

• One mapping platform across 14 cemeteries and memorial parks

  In 2023, InvoCare needed a unified digital approach across cemeteries and memorial parks that had historically operated as separate business units. Mobiddiction delivered a consistent, accurate mapping platform for its 14 cemeteries and memorial parks in NSW and Queensland using drone capture, aerial photography and spatial processing. The result was a single digital foundation that improved customer experience and streamlined staff operations.

• Guiding several thousand staff through a hybrid workplace shift

  When the Australian arm of a global consulting firm moved to a new hybrid workplace model, it needed a digital support program to guide several thousand staff through a major operational change. Mobiddiction delivered a secure internal mobile app, integrated with enterprise single sign-on and deployed through corporate mobile device management. It gave structured guidance before, during and after the transition (education, new office layouts, room and desk bookings, team-based working zones, FAQs and real-time communications) and supported wellbeing and resilience initiatives during a period of significant change.

• High-trust mobile for a major superannuation fund

  A major superannuation provider engaged Mobiddiction to design and deliver a mobile experience that met strict expectations for performance, personalisation and security. Many members were digital natives, so the experience needed the responsiveness and polish of the consumer apps they use every day. We designed a dual-mode architecture: a frictionless public Lobby Mode, and a secure, identity-verified Vault Mode for sensitive financial data, with contextual navigation throughout. After launch we helped the client move maintenance and feature development to their internal engineering team, while keeping architectural oversight where required.

• Real-time agricultural marketplace

  The real-time auction engine, mobile experience, operational tools and cloud environment behind Farmgate Auctions: live bidding, secure transactions and fraud mitigation for rural producers and buyers. The program continues under a managed services model covering monitoring, optimisation, testing and iterative improvement.

1. Phase 1

   Framing and scope

   Decide what good looks like before you start pulling systems apart. We set the deal context (value drivers, expected synergies, non-negotiables), agree scope across regions, business units, systems, data domains and vendors, and define guard rails: the things you will not change in the short term, such as regulated systems and critical customer-facing platforms. Two decisions anchor everything that follows: the integration model you are aiming for (absorb into the buyer, best of both, or federated with shared services), and the time horizon for fast wins versus longer-term architecture clean-up.

2. Phase 2

   Rapid diagnostic

   Build a baseline view of the combined environment quickly, without going too deep. We take a high-level inventory of applications, data stores, integrations, cloud accounts, on-premises sites and major vendors; snapshot security posture, privacy obligations and compliance context; and identify the obvious duplications: CRM and CRM, HR system and HR system, identity providers and single sign-on, analytics, monitoring and cloud providers. The output is a heatmap of risk hotspots and consolidation candidates, plus a list of systems that must be stabilised or protected before any change.

3. Phase 3

   Deep dive by workstream

   For the priority areas the diagnostic identifies, we run in-depth technical, process and data assessments for each workstream, map dependencies across systems and teams, and find economies of scale, licence savings and process standardisation opportunities. You get current-state architecture and process maps for key domains, plus an options paper for each overlap: retain A, retain B, hybrid, greenfield or decommission.

4. Phase 4

   Consolidation and standardisation design

   Turn analysis into a coherent future state and an integration plan. We define the target architecture and operating model, design consolidation waves (quick wins and high-value, low-risk moves first, then medium-complexity migrations, then high-complexity or long-tail systems), and build a financial model for each major decision covering licence reduction, infrastructure consolidation and support model changes. You get future-state blueprints, a prioritised plan with indicative timelines, costs and benefits, and an agreed set of standards and patterns.

5. Phase 5

   Execution and optimisation

   Govern and deliver the plan, and keep iterating. That covers integration program management, change control and risk management, technical delivery of migrations, decommissions and refactors, and tracking of synergies and process improvements. Regular benefits reporting captures licence reduction, infrastructure cost, incident reduction and cycle-time improvements, while standards, runbooks and architectural principles are updated as the merged organisation matures.

• Governance and process landscape

  How IT and digital are governed, plus core operational processes: change, incident, problem, release, vendor management, project intake and approvals. We define a single way of working, collapse duplicated governance forums, and standardise templates, runbooks and reporting so teams can be blended gradually.

• Databases and data platforms

  Relational databases, data warehouses, data lakes, reporting stores and streaming platforms: which engines and versions run where, which hold customer or regulated data, and how backup, restore, high availability and disaster recovery work. We rationalise engines to a small supported set and identify shared data models for core domains.

• Security management

  Identity and access, network security, endpoint protection, vulnerability management, logging and monitoring, and security governance. We move towards a single identity strategy, consolidate overlapping tools where realistic, and standardise security baselines for cloud accounts, networks and endpoints.

• Privacy and data management

  Privacy obligations, consents, retention policies, data classification and handling standards. We define one privacy and data-handling standard that meets the strictest applicable obligations, harmonise retention and deletion rules, and align cookie, tracking and consent mechanisms across customer-facing systems.

• Customer data and experience stack

  CRM, marketing automation, customer data platforms, portals, support tools, call centre systems and analytics. We decide on a single system of record for customers (or a clear master data approach), rationalise overlapping tools, and define the target customer data flow for sales, service and analytics.

• Tech stack and tools

  Programming languages, frameworks, developer tools, CI/CD pipelines, source control, testing and observability. We standardise on a small set of core languages and frameworks for new development, move towards one source control platform and standard pipeline patterns, and consolidate observability tools.

• Systems, infrastructure and services

  Cloud providers, on-premises data centres, network topology, workplace devices and collaboration tools. We set the target cloud and hosting strategy, including preferred regions and landing-zone patterns, plan migration and decommissioning waves for legacy environments, and rationalise collaboration tools.

• Vendor and SaaS portfolio

  Major technology vendors, SaaS subscriptions, support contracts and managed services: where capabilities duplicate, what the terms, renewals and exit conditions are, and which vendors matter strategically. We use combined purchasing power to negotiate better terms, retire redundant subscriptions and standardise vendor governance.

• Enterprise systems integration experience

  More than a decade of integrating complex systems, data and operations for Government and Enterprise programs: the technical depth a post-merger integration needs.

• Certified information security

  When your review leads to a new program, it runs on M4, developed and operated under Mobiddiction’s Information Security Management System, certified to ISO/IEC 27001:2022 by an independent, accredited auditor.

• AI-assisted integration assessment

  We use AI-assisted tools to speed up the inventory and analysis of your combined landscape. Our consultants review every finding and make the call.

• Business-centric integration strategy

  We don’t just integrate systems. We assess where and how consolidation applies to your business model, operational workflows and value drivers, and identify practical opportunities that fit your deal thesis and commercial objectives.

• Technical and strategic capability

  End-to-end expertise across integration architecture, data migration, API consolidation and platform unification on complex enterprise software, combined with strategic advice on how deep to integrate, and in what order, based on your priorities and risk tolerance.