M4 Capabilities
Everything M4 does, in three tiers
The core is shared by every program and managed for you. We extend it where your program needs it to work differently, and craft custom modules for what exists nowhere else.
Shared by every program, managed once
Features every program uses as they are. Updated once, inherited everywhere, and switched on only where your program needs them.
Identity and access
Secure sign-in for your staff and administrators, with multi-factor authentication and single sign-on.
- Email and password sign-in with secure sessions
- Multi-factor authentication with an authenticator app
- Single sign-on with Google, with Microsoft and GitHub supported
Roles and permissions
Control who can see and change what, across the whole platform or one workspace at a time.
- Role-based access control
- Permissions set for each area and each action, such as view, edit or publish
- Roles assigned across the platform or within a single workspace
Workspaces and teams
Give each organisation, program or business unit its own workspace, people and branding.
- Workspaces with their own members, settings and branding
- Invitations for new members
- Teams within a workspace, where your program needs them
App users
Manage the people who use your public app or website, separately from your staff.
- App users kept separate for each workspace
- Guest access that can be upgraded to a registered account
- Passwordless sign-in with one-time codes, and multi-factor authentication
- Self-service data deletion and a personal-data export
Identity graph
One view of every person your program knows about.
- Brings platform users, staff, app users and contacts together in one view
Media
Upload, process and deliver images, video and documents.
- Image, video and document processing, with thumbnails
- Video processing for playback across devices
- Upload validation and quarantine of suspect files
- Separate storage for each client, delivered through a content delivery network
Dynamic content
Model and publish structured content for your apps and websites.
- Content types with your own custom fields
- Entries managed from the admin console, with revision history and scheduled publishing
- Publishing to the public, with no sign-in needed to view
Contacts and leads
Capture enquiries and keep your contacts organised.
- Contact lists with your own custom fields
- A public submission API, so website and app forms feed straight in
- Bot protection on public forms
Locations and field assets
Track places, and the assets installed at them, across their working life.
- Places, with the assets installed at each one
- Asset codes, lifecycle stages and condition reports
- Bulk import from CSV, and GeoJSON for mapping
In use: Community Shark Bite Kits
Notifications
Reach people in the app, by email and by push notification.
- An in-app inbox, with preferences people control
- Email delivery
- Push notifications to iOS and Android devices
- Templated journeys that send a sequence of messages over time
Assessments
Build quizzes and assessments, score them and act on the results.
- A quiz and assessment builder
- Automatic scoring, with outcome tiers
- Analytics on results
Analytics
Understand how your program is used.
- Event tracking from your apps and websites
- Reporting for each workspace
- Retention policies that set how long data is kept
Integrations
Connect M4 to the other systems your program depends on.
- A connector framework with secure OAuth sign-in, encrypted credentials and health checks
- Connectors for GitHub, Bitbucket, JobAdder, Firebase, Google Play, App Store Connect, the Bureau of Meteorology, Beachwatch and timeanddate
- Stripe for payments, SendGrid for email, Google Maps, and a WordPress content importer
API keys
Give other systems controlled access to a workspace.
- API keys issued for each workspace
- Keys are hashed when stored, never kept in plain text
- Each key limited to the permissions it needs
Commerce
Sell physical goods, take payment and track orders, including goods installed at a place.
- A product catalogue
- Secure checkout hosted by Stripe
- Orders for goods that are posted, and installation tracked for goods installed at a place
- A stock ledger that records every stock movement
In use: Community Shark Bite Kits
AI assistant
An AI assistant that answers questions from your program’s own content.
- Answers drawn from your program’s own knowledge base
- Questions matched to the right answer by intent
- Managed alongside the rest of your content
In use: SharkSmart
AI that knows your program
The AI assistant is part of the core: we configure it for each program, and it answers from that program’s own content. Mapiddiction adds AI-assisted wayfinding as a custom module.
Question: When is the safest time to swim?
Answer: Swim at a patrolled beach, between the red and yellow flags. Avoid swimming at dawn and dusk, in murky water and near river mouths after heavy rain, and check the SharkSmart app for alerts at your beach before you go in.
Sources: Safety tips, Alerts, Beach conditions
- AI assistant
An assistant that answers questions from your program’s own knowledge base, matching each question to the right answer by intent. It is managed alongside the rest of your content, and we configure it for each program, such as SharkSmart’s.
See SharkSmart - AI-assisted wayfinding
Routes for visitors at venues, events and precincts, scored for accessibility and adapted to temporary structures and changing layouts, published to websites, apps and screens.
Explore Mapiddiction
Extended for your program, without changing the core
A core feature we extend for your program, with your own fields, rules and behaviour, scoped to your requirements. Nothing changes for any other program.
Alerts
Publish alerts to the people who need them, carrying the detail your program depends on.
- Alert types defined for your program, with your own fields and templates
- Publishing to subscribers, with delivery records and analytics for every alert
- Push payloads shaped for your app, such as species, beach and photo for SharkSmart
Extends the M4 core: Notifications, App users
In use: SharkSmart
Data feeds
Bring external data into your program on a schedule, mapped to the way your program uses it.
- Scheduled ingestion from external data sources
- Records mapped onto your program’s own data, such as markers on a map
- Program data kept current without manual updates
Extends the M4 core: Integrations, Locations and field assets
In use: Mapiddiction
Community reports
Let the public submit reports, and review them before anything is published.
- Reports from registered app users or guests, verified with one-time codes
- A review queue, with duplicate detection, approval and withdrawal
- Report fields and what approval does, set for your program
- Nearby people notified when a report is approved
Extends the M4 core: App users, Media, Notifications
In use: WhaleWatch
Media streaming
Deliver large video by adaptive streaming, for the programs that need it.
- Adaptive streaming for large video, such as stereo virtual reality
- Switched on per program, on the same media library as every other file
Crafted only for your program, plugged into the core
Modules we craft for one program and connect into the core, so they sign in your people, store your media and send your notifications the way the rest of M4 does. Your modules belong to your program.
VR headset management
Pair, monitor and load virtual reality headsets for patient care.
- Headsets paired to your organisation with a code
- Battery and storage reported by each headset, with re-pairing when a device changes
- Content and licences assigned to each headset
- Stereo video and spatial audio, with adaptive streaming for large video
Plugs into the M4 core: Identity and access, Media, Analytics
In use: PatientVR
Maps and wayfinding
Private maps of venues, campuses and events, with accessible routing.
- Maps with markers, shapes, labels and filters
- Share links and QR codes, and a public map viewer
- AI routing and wayfinding scored for accessibility
- Import from GeoJSON, KML, GPX and Shapefile, and privacy-filtered map analytics
Plugs into the M4 core: Workspaces and teams, Media, API keys, Analytics
In use: Mapiddiction
Beach-safety operations
The operator tools behind a statewide shark-safety program.
- An operator dashboard for alerts and beach status
- Drumline and drone operations
- Shark tagging and detection data
- Beach conditions from the Bureau of Meteorology, Beachwatch and timeanddate
Plugs into the M4 core: Notifications, App users, Assessments, Integrations
In use: SharkSmart
Whale sightings and gallery
Citizen-science whale sightings, reviewed before they are published.
- Sightings submitted as public reports, with fields and approval rules for WhaleWatch
- A community photo gallery with consent and moderation
- Species guide, tips and tour content published from M4
- Nearby devices notified when a sighting is approved
Plugs into the M4 core: App users, Media, Dynamic content, Notifications
In use: WhaleWatch
Sites and publishing
Run many public sites from one workspace, each with its own domain and content.
- Sites owned by a workspace, each mapped to its own domain
- Structured content published to public endpoints for each site
- Enquiry forms that feed contacts in M4, with bot protection
- API keys scoped to what each site needs
Plugs into the M4 core: Dynamic content, Contacts and leads, Media, API keys
In use: Mobi CMS
Support desk
A ticket queue and requester portal for the programs we support.
- Tickets raised from a public portal, with a reference straight away
- Tickets tracked by reference and email address, with no account needed
- Priorities with response targets, and a clock that pauses while a ticket waits on the requester
- A knowledge base, and one queue for every program we support
Plugs into the M4 core: Identity and access, Contacts and leads, Dynamic content, Notifications
In use: Mobiddiction Support
Not sure which capabilities you need?
Tell us about your program and we’ll map it to the core, what we would extend and what we would craft for you.